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Monday, April 1
 

9:00am

Call It by Its Name: Uncovering Digital Inclusion in Academic Literature and Research
This workshop will explore the evolution of empirical research related to digital inclusion across the social sciences and related disciplines, such as social work, communication studies, anthropology, and sociology. We will hear from researchers who have conducted a variety of different projects that examine and evaluate digital inclusion programs and policies across the United States. The short presentations will be used as a starting point for discussions among the participants on how to better align digital inclusion research and practice. In the final part of the workshop, participants will design a rough outline/proposal on how to engage more directly with academics/practitioners in their communities. 

Moderators
BR

Bibi Reisdorf

Assistant Professor, UNC Charlotte

Speakers
DN

Daina Nathaniel

Queens University
JC

Jill Castek

University of Arizona
avatar for Roberto Gallardo

Roberto Gallardo

Assistant Director / Specialist, Purdue Center for Regional Development / Extension
Roberto Gallardo is Assistant Director of the Purdue Center for Regional Development and a Purdue Extension Community & Regional Economics Specialist. He holds an electronics engineering undergraduate degree, a master's in economic development, and a Ph.D. in Public Policy and Administration... Read More →
avatar for Tianca Crocker

Tianca Crocker

Asst Professor | Fellow, UNC Charlotte | NDIA
Hi! I'm a researcher, advocate, and educator focused on understanding the impact of digital inclusion on economically disadvantaged populations and how we can work together to implement change. Let's talk about these interests, your ideas, or Charlotte music.


Monday April 1, 2019 9:00am - 12:00pm
Federal Reserve Bank of Richmond’s Charlotte Branch 530 E Trade St, Charlotte, NC 28202

9:00am

Closing the Digital Divide 101 for Local and State Elected Officials
This workshop will cover digital equity and inclusion basics, ideas for supporting and launching local digital inclusion efforts, and ways to advocate for or implement policies to support digital inclusion and equity initiatives at the local, state, and federal level. The workshop is specifically designed for local and state elected officials and policy makers who desire to enhance their community and address inequities by closing the digital divide.

Moderators
JC

John Coggin

NC Rural Center

Speakers
TW

Tom Warshauer

Community Engagement Manager, City of Charlotte
avatar for Emy Tseng

Emy Tseng

Senior Broadband Program Specialist, National Telecommunications and Information Administration (NTIA)
Emy Tseng is a Senior Broadband Program Specialist with the National Telecommunications Information Administration (NTIA) BroadbandUSA program. Her policy and stakeholder engagement work focuses on expanding broadband access and adoption in underserved communities across the country... Read More →
JS

Jeffrey Sural

Director, Broadband Infrastructure Office, North Carolina Department of Information Technology
avatar for Ed Blayney

Ed Blayney

Civic Technology Manager, Louisville Metro - DoIT
Smart Cities, Digital Inclusion Start-up, Computer Donation Programs, Low-cost internet sign-ups, bootstrap fundraising
BW

Braxton Winston

City of Charlotte
MG

Michelle Gibeault

University of Arkansas
avatar for Amy Huffman

Amy Huffman

Research and Policy Specialist, North Carolina Department of Information Technology - Broadband Office
I'm the Research and Policy Specialist for the Broadband Infrastructure Office at the North Carolina Department of Information Technology. I lead our office's research, policy, and digital equity efforts.


Monday April 1, 2019 9:00am - 12:00pm
Federal Reserve Bank of Richmond’s Charlotte Branch 530 E Trade St, Charlotte, NC 28202

9:00am

Community Reinvestment Act and Digital Inclusion
Speakers
avatar for Jeanne Milliken Bonds

Jeanne Milliken Bonds

Senior Manager, Community Development, Federal Reserve Bank of Richmond
I lead the Regional Community Development for the Federal Reserve Bank of Richmond’s District which includes Maryland, D.C., Virginia, most of West Virginia, North Carolina and South Carolina. I also lead several Federal Reserve System teams, including a team focused on the Community... Read More →


Monday April 1, 2019 9:00am - 12:00pm
Federal Reserve Bank of Richmond’s Charlotte Branch 530 E Trade St, Charlotte, NC 28202

9:00am

Federal Policy's Impact on Local Digital Inclusion: Current and Potential Agency Policies and Legislation
Part A: Local digital inclusion practitioners will engage in a discussion from our allies from Washington, D.C. During this workshop, participants will receive an overview of federal policies which include net neutrality, Lifeline, mandated discount internet offers, privacy, and spectrum. Additionally, practitioners will learn how to leverage these policies on both the state and local level.  Part B: Federal lawmakers are currently looking to further digital inclusion legislation through the lens of rural broadband infrastructure buildout. The panelists will provide tips for advocating for affordability and digital literacy in relations to broadband infrastructure access.  This panel will also inform practitioners about the state of play for rural broadband as well as the Congressional committees of jurisdiction and which members of Congress are interested in this topic.  

Moderators
AV

Alisa Valentin

Public Knowledge

Speakers
AF

Amina Fazlullah

Common Sense
CL

Chris Lewis

National Consumer Law Center
YG

Yosef Getachew

Common Cause
avatar for Dana Floberg

Dana Floberg

Policy Manager, Free Press / Free Press Action Fund
Dana works with the Free Press team to research and articulate tech policy solutions that serve the public interest, bringing a wide range of media and telecommunications policy expertise. She has written extensively on issues of broadband affordability, Net Neutrality, and media... Read More →
OW

Olivia Wein

National Consumer Law Center


Monday April 1, 2019 9:00am - 12:00pm
Federal Reserve Bank of Richmond’s Charlotte Branch 530 E Trade St, Charlotte, NC 28202

9:00am

Radical Innovation in Digital Justice by Public Libraries
As trusted community resources for media and information, public libraries are a natural partner in the movement for digital equity. The pre-conference will examine how libraries have helped other institutions innovate and scale strategies to foster digital equity. With an eye towards the work of Libraries Without Borders and its partners, the discussion will focus on new partnership models between libraries, small businesses, and legal, medical, and financial service providers. In Part 1, attendees will examine how library partnerships have launched conversations on the intersection of digital equity and health, legal, and financial literacy. In Part 2, attendees will explore how library programs have broadened the notion of “public-private partnerships” by bringing small businesses, like laundromats, into the work of digital inclusion. Panel discussions will focus on tools and strategies that practitioners can use with local organizations, foundations, and businesses. Attendees will emerge with these skills and a network of peers eager for future collaborations. 

Speakers
avatar for Shauna Edson

Shauna Edson

Digital Inclusion Coordinator, Salt Lake City Public Library
SE

Seth Ervin

Chief Innovation Officer, Charlotte Mecklenburg Library
AE

Adam Echelman

Executive Director, Libraries Without Borders


Monday April 1, 2019 9:00am - 12:00pm
Federal Reserve Bank of Richmond’s Charlotte Branch 530 E Trade St, Charlotte, NC 28202

9:00am

Using Broadband Data to Address Local Questions
Issues pertaining to broadband adoption and deployment have become priorities in many communities around the country.  This is often accompanied by questions from local officials and other stakeholders about the network environment close to home. How fast are the networks that serve a community? Where do those networks run? How many people have online access at home – and how many do not?

This workshop will provide an overview of data sources that can address these questions, as well as guidance on how attendees can use data tools to answer question specific to locations of interest. The workshop will cover:
  • Data basics: Maybe the phrase “Form 477” sounds to you like a skit out of the TV show “The Office.” Or maybe it lures you into a fog of thinking about broadband deployment. Either way, this portion of the workshop will cover the nuances of Form 477, as well as data from the American Communities Survey and tools to measure network speeds.
  • How to make data work for you:  This portion of the workshop will be “hands on” in that it will demonstrate how to use broadband data to answer questions on what is going on in your community with respect to broadband adoption and deployment.
Expect to come away from this workshop with an understanding of what different data sources tell us, what they do not, and how to help them improve your community’s understanding of broadband policy issues.

Speakers
avatar for Karen Perry

Karen Perry

Broadband Specialists, NTIA
Digital champion working to create partnerships and programs to close digital divides and strengthen communities. Currently @NTIAgov. Previously with @FCC @GatesFoundation @BellLabs. Living in Seattle. Proud mother of two strong women. @KarenAPerry
avatar for Bill Callahan

Bill Callahan

Research and Policy Director, National Digital Inclusion Alliance
Wearing two hats... policy and research staff for NDIA, plus director of Connect Your Community in Cleveland, OH. Working on community initiatives for digital inclusion in Cleveland since 1996.
avatar for John Horrigan

John Horrigan

Senior Fellow, Tech Policy Institute


Monday April 1, 2019 9:00am - 12:00pm
Federal Reserve Bank of Richmond’s Charlotte Branch 530 E Trade St, Charlotte, NC 28202

9:00am

Using Virtual Reality (VR) to Engage Youth, Seniors & Community Storytellers
Join Kathy Bisbee, Founder of the Public VR Lab and executive director at Brookline Interactive Group, and her team, to understand how emerging media tools are an effective mechanism to recruit youth, adults, and interest in your digital storytelling, outreach, community technology, and digital inclusion programs. 
Well-designed immersive reality experiences can invoke a powerful sense of wonder and empathy and have a transformational effect on the viewer. In this half-day, hands-on training, you will learn how to use these emerging media tools to create immersive stories and applying it to your digital inclusion work. 
The session will introduce attendees to XR: an umbrella term for VR (virtual reality), AR (augmented reality), and MR (mixed reality), and how these new media technologies are changing how we tell stories, engage participants, and embody a cognitive experience that provokes interest, empathy, and action in our inclusion work.

The session will offer hands-on experiences of 360, VR and AR, show examples of storytelling projects in emerging media, and help practitioners understand the value, outcomes in community-based XR, as well as the equipment and training needed to implement programs in your community. Participants will learn how to use 360 cameras, understand equipment needs, creation tools available, and how to make emerging media programs accessible to all through community-based storytelling and XR demonstrations.

Speakers
avatar for Kathy Bisbee

Kathy Bisbee

Executive Director/Co-founder, Brookline Interactive Group (BIG)/Public VR Lab
Kathy Bisbee is the executive director of Brookline Interactive Group (BIG), a community media arts center, and the co-founder/director of the Public VR Lab, where she and her team are building an empowered Community VR movement and new field that values accessibility, digital inclusion... Read More →


Monday April 1, 2019 9:00am - 12:00pm
Federal Reserve Bank of Richmond’s Charlotte Branch 530 E Trade St, Charlotte, NC 28202

1:30pm

Bus One - Uptown to North Charlotte
Limited Capacity seats available

Stop One: CAMP Northend
  • The learning lab, located at Hygge Coworking, provides access to high-speed internet, technology education, and digital literacy training. The lab serves as a community gathering space for eight NESD neighborhoods to use beyond programmed events. 
Stop Two: Brightwalk Neighborhood
  • The Housing Partnership’s “Economic Mobility Through Digital Inclusion” program primarily serves families living in three affordable apartment developments within the mixed-income Brightwalk community: The McNeel, The Alexander, and The Stevenson. This mixed-income community is nestled within the North End Smart District. In order to prepare all residents (especially our seniors) for the digital world and heighten civic engagement, this program was launched to provide education and laptop devices to the community.
Stop Three: Discovery Place Science (Education Studio)
  • Discovery Place Science is a science and technology museum for visitors of all ages. 

Monday April 1, 2019 1:30pm - 4:30pm
Multiple Venues

1:30pm

Bus Three - Uptown to West Charlotte
Limited Capacity seats available

Stop One: Renaissance West STEAM Academy
  • Renaissance West Community Initiative (RWCI's) mission is to promote a collaborative community centered on quality housing, education, health and wellness, and opportunity. Their vision is to end intergenerational poverty through a holistic community revitalization effort. RWCI opened a Pre-K through 8th-grade school, Renaissance West STEAM Academy, in 2017 and jointly governs the school with Charlotte-Mecklenburg School system. 
Stop Two: Goodwill Opportunity Campus
  • This facility offers access to technology, assessment, and testing, personalized mentoring and coaching, a warm hand-off to strategic partner agencies located on campus, and expanded skill development capabilities.
Stop Three:  Digi-bridge at Ashley Park
  • Equip shareholders with the means to foster optimal use of technology in the learning environment, ensuring that all 21st-century learners have opportunities to succeed in the digital age.

Monday April 1, 2019 1:30pm - 4:30pm
Multiple Venues

1:30pm

Bus Two - Westside
Limited Capacity seats available

Stop One: Southside Homes
  • Connect Home USA
Stop Two: West Charlotte High School Project Lift and Sprint 1 Million
  • A Central hub for services that involves social work students from nearby Johnson C. Smith University to ensure that the families of students in West Charlotte schools have access to support services they may need.
Stop Three: E2D ReImage Lab
  • Re-Image CLT is comprised of: E2D Computer Labs which train and employs up to 12 students as computer technicians to refurbish and re-image decommissioned corporate laptops AND E2D Technology Academy (for Workforce Development and Digital Literacy Education) providing the school population with direct exposure to all sectors of the IT industry through expansive digital literacy education.

Monday April 1, 2019 1:30pm - 4:30pm
Multiple Venues

1:30pm

Walking Tour
Limited Capacity seats available

Stop One: Discovery Place
  • Discovery Place Science is a science and technology museum for visitors of all ages. 
Stop Two: Imaginon/Main 
  • Cutting edge services and library collections, an award-winning professional theatre and innovative education programs, ImaginOn brings stories to life through extraordinary experiences that challenge, inspire and excite young minds.
Stop Three: Google Fiber 
  • Rolling out Fiber Internet service across Charlotte

Monday April 1, 2019 1:30pm - 4:30pm
Multiple Venues

5:30pm

Monday Reception sponsored by PCs for People and Mobile Citizen
Join us after the festivities for drinks, snacks, and networking!

Monday April 1, 2019 5:30pm - 7:00pm
Duckworth's Grill & Taphouse 330 North Tryon St Charlotte, NC 28202
 
Tuesday, April 2
 

8:00am

Registration and Breakfast
Tuesday April 2, 2019 8:00am - 9:00am
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

9:00am

Welcome Plenary
Speakers
EB

Eric Boyette

North Carolina Department of Information Technology


Tuesday April 2, 2019 9:00am - 9:45am
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

9:45am

Lightning Round 1
Since our first Net Inclusion, NDIA has featured Lightning Rounds in plenary sessions as a way to shine a spotlight on dozens of great digital inclusion initiatives and to encourage the peer-to-peer networking. Net Inclusion 2019 will feature four 30-minute Lightning Rounds, accommodating a total of 25 to 30 presentations, each with a four-minute presentation.

Tuesday April 2, 2019 9:45am - 10:15am
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

10:30am

America's Digital Divide in 2019: What the National Data Tells Us
Overview of most useful national statistics on broadband adoption plus new academic and practioner research in the field. 

Speakers
avatar for John Horrigan

John Horrigan

Senior Fellow, Tech Policy Institute
BR

Bibi Reisdorf

Assistant Professor, UNC Charlotte


10:30am

Creating and Managing Digital Inclusion Partnerships
Community digital inclusion partnerships take different forms but face similar goals and challenges. Panelists will share lessons and best practices. 

Moderators
Speakers
avatar for Tom Esselman

Tom Esselman

CEO, Connecting for Good
Urban core family stabilizationWorkforce development resourcesMusicFoodGolf
avatar for Cassie Bair

Cassie Bair

Chief Business Development Executive, Mobile Citizen
Cassie is the managing director of Voqal’s Mobile Citizen initiative, which aims to bridge the digital divide with affordable mobile broadband technology. Mobile Citizen works with nonprofits, educational institutions and social welfare agencies to advance social equity through... Read More →
AE

Adam Echelman

Executive Director, Libraries Without Borders


Tuesday April 2, 2019 10:30am - 11:30am
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

10:30am

Digital Equity as a Social Determinant of Health
Research showing the connection between broadband access and skills and health outcomes; collaboration between healthcare providers and community digital inclusion programs. 

Moderators
JC

Jill Castek

University of Arizona

Speakers
avatar for Cynthia Sieck

Cynthia Sieck

Assistant Professor, The Ohio State University
Dr. Sieck has 20+ years conducting health services research. Her current work focuses on the interaction of health information technology and patient engagement. She will speak about the use o f HIT to engage patients in health care and the need for training to address diverse patient... Read More →
DZ

Dr. Zachary White

Queens University of Charlotte
RG

Regina Greer-Smith

Health Research Associates
AR

Ally Richman

Philadelphia FIGHT Community Health Centers


Tuesday April 2, 2019 10:30am - 11:30am
Harris Conference Center Building 2 - Dogwood Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

10:30am

Digital Inclusion for People with Disabilities
Providing assistance to the differently abled requires knowledge of accessibility hardware and software in addition to training strategies. What resources are available to support increasing digital access and skills of the differently abled? 

Moderators
JL

Jessica Looney

Austin Program Manager, Community Tech Network

Speakers
avatar for Melissa Helquist

Melissa Helquist

Director, SLCC Community Writing Center
avatar for Gary Knight

Gary Knight

Executive Director, San Diego Futures Foundation
I have over 25 years of executive management experience in the healthcare and non-profit sectors. The last 5 years I have been dedicated to improving lives through technology at the San Diego Futures Foundation where I first served on the Board of Directors for over 6 years before... Read More →


Tuesday April 2, 2019 10:30am - 11:30am
Harris Conference Center Building 2 - Cypress Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

10:30am

Gathering and Using Data for Digital Inclusion Program Management and Evaluation
Practical data strategies and tools to measure, manage, evaluate and communicate our work. 

Speakers
avatar for Leana Mayzlina

Leana Mayzlina

Sr Digital Inclusion Manager, NTEN
avatar for Jon Gant

Jon Gant

Dean and Professor, North Carolina Central University
avatar for Samantha Schartman

Samantha Schartman

CEO, Connected Insights
Tell me about your data! I love helping nonprofits and funders to strategically use data and program metrics to prove and communicate impact and tell their story. But that's not where it should stop! I'm interested in discussing how coalitional data strategies can drive local initiatives... Read More →
avatar for David Noyes

David Noyes

Co-Executive Director, Tech Goes Home
Dan has been involved with TGH since 2002 and on staff since the summer of 2010. After spending several years as a Legislative Aide to a U.S. Congressman in Washington, DC, he returned to Boston as the Technology Director at Fenway High School. In 2006, he was hired by the Lilla... Read More →


Tuesday April 2, 2019 10:30am - 11:30am
Harris Conference Center Building 2 - Maple Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

10:30am

Local Government Digital Equity Plans
Municipal governments are in the forefront of local, collaborative digital access and equity planning. Local leaders will talk about the value of planning, the nuts and bolts of making a plan, and the outcomes of their planning efforts. 

Moderators
avatar for Greg Dunn

Greg Dunn

Partner, Ice Miller LLP
Greg Dunn has represented telecommunication clients for more than 33 years, providing legal and strategic assistance to a variety of private and public clients. | | Greg has a comprehensive knowledge of both public utility and broadband issues. His clients include municipalities... Read More →

Speakers
avatar for John Speirs

John Speirs

Program Manager, Telecommunications & regulatory affairs
John Speirs is responsible for managing and administering City's implementation of the Digital Inclusion Strategic Plan in Austin by coordinating with local organizations, commissions and other public and private entities involved with digital and communications technology in Austin... Read More →
MT

Matt Timberlake

IT Portfolio Manager, Multnomah County


Tuesday April 2, 2019 10:30am - 11:30am
Harris Conference Center Building 2 - Birch Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

12:00pm

How Broadband Adoption Affects Community Prosperity and Opportunity
New data on broadband adoption for metros, counties and cities over the past two decades reveals that broadband adoption is strongly linked to economic outcomes for community residents as well as businesses.  Tracing broadband adoption over time provides a better picture of cause and effect than has been possible in prior studies.  This research shows that it is more inclusive communities that experience better economic outcomes; that digital inclusion leads to economic benefits at the community level.  Disparities in broadband adoption over time also track the widening inequalities that have become apparent across regions and communities in the U.S., and digital inclusion is a necessary part of policy solutions for narrowing place-based gaps in economic opportunity.

This research is part of a new book project with co-authors Caroline Tolbert and Kellen Gracey, analyzing two decades of data on broadband adoption for communities that was generated in a National Science Foundation project (the University of Iowa and Arizona State University broadband data portal https://policyinformatics.asu.edu/broadband-data-portal/home).

Karen Mossberger, Ph.D. is the Frank and June Sackton Professor in the School of Public Affairs at Arizona State University.  Her research interests in digital inequality began with her experience in workforce and economic development while working for the City of Detroit.  Her academic career has included research and teaching in local government, urban policy, digital government, and digital inclusion.  Prior co-authored books on technology include Virtual Inequality:  Beyond the Digital Divide (Georgetown University Press, 2003), Digital Citizenship: The Internet, Society and Participation (MIT Press, 2008), and Digital Cities:  The Internet and the Geography of Opportunity (Oxford University Press, 2012).  She evaluated Chicago’s Smart Communities program, with support from the John D. and Catherine T. MacArthur Foundation and the Partnership for a Connected Illinois/BTOP.  Mossberger is a fellow of the National Academy of Public Administration.

Speakers

Tuesday April 2, 2019 12:00pm - 1:00pm
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

1:00pm

Digital Inclusion, Justice, and Community Empowerment
Low income and minority communities confronting digital exclusion with a recognition of historical exclusion. 

Moderators
avatar for Bryan Mercer

Bryan Mercer

Executive Director, Media Mobilizing Project
Bryan Mercer - Bryan, a long-time staff member of Media Mobilizing Project, has served as Executive Director since 2013. He has led a number of major programs areas, including a collaboration with nearly two-dozen partner organizations to create Keyspots, a city-wide digital literacy... Read More →

Speakers
avatar for Wanda Davis

Wanda Davis

Director, ASC3
Wanda Davis has served the University Circle / Ashbury / Glenville communities in various capacities for several decades. She volunteered and worked for many organizations in management and administration, including: Ashbury Community Services, Inc., Northeastern Neighborhood Development... Read More →
avatar for Lazone Grays

Lazone Grays

President/CEO, IBSA
Mr. Lazone Grays is the Founder and President of IBSA, Inc., a 501c3 nonprofit corporation that primarily provides employment & training services to low-income youth and adults receiving; or eligible for public assistance. Since 1993, the organization has provided effective public... Read More →


1:00pm

Making the Most of Low-Cost Home Internet Offers
What consumers don't know about can't help them! How some communities are making sure their residents benefit from ISP discounts. 

Moderators
avatar for Norma Fernandez

Norma Fernandez

Chief Programs Officer, EveryoneOn
Norma oversees EveryoneOn’s core programs--ConnectHomeUSA and the offer locator tool. She works closely with diverse partners, including HUD, public housing communities, nonprofits across the country, and ISPs to design and implement strategies that link unconnected and underconnected... Read More →

Speakers
LB

Leah Brown

Director, Government and Community Strategy, Charter
avatar for Alyssa Kenney

Alyssa Kenney

Executive Director, DANEnet
Alyssa started her digital equity career in 1999 building community technology centers and teaching digital literacy classes. She pivoted away from technology and spent fifteen years of leading and managing two thriving community centers. In 2014, she returned to digital equity work... Read More →
avatar for Ed Blayney

Ed Blayney

Civic Technology Manager, Louisville Metro - DoIT
Smart Cities, Digital Inclusion Start-up, Computer Donation Programs, Low-cost internet sign-ups, bootstrap fundraising


Tuesday April 2, 2019 1:00pm - 2:00pm
Harris Conference Center Building 2 - Dogwood Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

1:00pm

New Tools and Materials for Digital Literacy Training and Assessment
Moderated roundtable discussion of the variety of approaches to digital literacy training and management: including use of volunteers, class structures, certifications, use of online tools, curriculum, etc. 

Moderators
KL

Koko Lawson

Program Director, Connecting For Good

Speakers
KB

Kimberly Brennsteiner

Director of Strategic Initiatives, Older Adults Technology Services
MR

Matt Robinson

GCF Global
avatar for Barry Glicklich

Barry Glicklich

President, PBDD
Barry Glicklich is the founder of Partners Bridging the Digital Divide. After working 30+ years as an engineer and volunteering five years teaching computer classes at the People's Resource Center, Barry is dedicated to helping digital inclusion agencies share knowledge and learn... Read More →
avatar for Kay Fleury

Kay Fleury

Content Manager & SEO Specialist, Techboomers.com
Digital literacy training materials & techniquesWhere to find online (and free) resources for learning/teaching techOur website offers 100% free-to-use and modify resources for librarians, tech trainers, or anyone teaching technology, including devices, apps, and websites. Ask me... Read More →


Tuesday April 2, 2019 1:00pm - 2:00pm
Harris Conference Center Building 2 - Birch Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

1:00pm

State Governments Investing in Digital Inclusion
Some state governments are active funders of  broadband adoption and digital literacy efforts. This panel will look at exemplary initiatives, and at ways to promote similar investments elsewhere. 

Moderators
KD

Kathryn de Wit

Broadband Research Initiative, Pew Charitable Trusts

Speakers
KW

Kelly Workman

State of West Virginia
avatar for Amy Huffman

Amy Huffman

Research and Policy Specialist, North Carolina Department of Information Technology - Broadband Office
I'm the Research and Policy Specialist for the Broadband Infrastructure Office at the North Carolina Department of Information Technology. I lead our office's research, policy, and digital equity efforts.
avatar for Crystal Ivey

Crystal Ivey

Broadband Grant Program Manager, TN Dept of Economic and Community Development


Tuesday April 2, 2019 1:00pm - 2:00pm
Harris Conference Center Building 2 - Maple Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

1:00pm

“I can't afford a computer”: Acquiring Affordable Devices for People Who Need Them
Affordable devices are a key element of digital inclusion strategy in most communities. Panelists discuss solutions including local and national refurbisher partnerships and other options. 

Moderators
Speakers
avatar for Seth Hubbert

Seth Hubbert

Executive Director, Tech Exchange
Tech Exchange is dedicated to providing digital equity to Bay Area residents. We employ an environmentally sustainable, re-use model by refurbishing donated computers and providing them to families, schools and community organizations. Over the last 23 years, we have distributed 46,000... Read More →
avatar for Pat Millen

Pat Millen

President/Co-Founder, E2D
avatar for Casey Sorensen

Casey Sorensen

CEO, PCs for People
Casey Sorensen is the CEO of PCs for People, a national non-profit organization based in St. Paul/Minneapolis, MN. Casey began his career working in technology automation with Deloitte Consulting, however, his true passion was to help others join the digital world. Casey left consulting... Read More →


Tuesday April 2, 2019 1:00pm - 2:00pm
Harris Conference Center Building 2 - Cypress Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

2:15pm

Advocating For and Supporting an Accurate Census 2020 Count
How the digital divide could undermine a "Complete Count" in Census 2020, and how digital inclusion programs can help make sure it doesn't. 

Moderators
avatar for Sabrina Roach

Sabrina Roach

Board Member, Alliance for Community Media

Speakers
FG

Fryda Guedes

Data Manager, New York Civic Engagement Table
GB

Greta Byrum

Co-Director, Digital Equity Lab
Greta Byrum reimagines the way we design, build, control, and govern communications systems. As Co-Director of the Digital Equity Laboratory at The New School in New York City, she builds digital justice through applied research, community projects, and policy strategy. Previously... Read More →
avatar for Kathy Pettit

Kathy Pettit

Principal Research Associate, National Neighborhood Indicators Partnership
Kathryn Pettit is a principal research associate in the Metropolitan Housing and Communities Policy Center at the Urban Institute, where her research focuses on neighborhood change and how communities use data for more effective and equitable decisionmaking. Pettit is a recognized... Read More →
SC

Stacey Carless

Executive Director, NC Counts Coalition


2:15pm

Community-Wide Digital Inclusion Coalitions
Cities, libraries, housing authorites and others are leading community-wide digital inclusion coalitons across the country. Panelists will discuss common challenges, decision making structures, essential coalition members, and advocacy from first steps to advanced efforts.  
 

Moderators
avatar for Tianca Crocker

Tianca Crocker

Asst Professor | Fellow, UNC Charlotte | NDIA
Hi! I'm a researcher, advocate, and educator focused on understanding the impact of digital inclusion on economically disadvantaged populations and how we can work together to implement change. Let's talk about these interests, your ideas, or Charlotte music.

Speakers
avatar for Carrie Coogan

Carrie Coogan

Deputy Director, Kansas City Public Library
avatar for Shauna Edson

Shauna Edson

Digital Inclusion Coordinator, Salt Lake City Public Library
LM

Lauren Moore

Executive Director, Pioneer Library System


Tuesday April 2, 2019 2:15pm - 3:15pm
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

2:15pm

Digital Literacy Training Strategies and Models
Moderated roundtable discussion of the variety of approaches to digital literacy training and management: including use of volunteers, class structures, certifications, use of online tools, curriculum, etc. 

Moderators
avatar for Rebecca Ranallo

Rebecca Ranallo

Information & Technology Literacy Manager, Cuyahoga County Public Library
Rebecca Ranallo is the Information & Technology Literacy Manager for the Cuyahoga County Public Library where she oversees innovation, implementation and training. Technology in libraries is a constantly changing environment and Rebecca works to help staff embrace the challenges and... Read More →

Speakers
LG

Lynda Goff

Executive Director, WinstonNet
QG

Qumisha Goss

Detroit Public Library
avatar for Nico Koenig

Nico Koenig

Community Lead, P2PU
Nico is a community organizer, facilitator and adult education specialist who has started a number of community engagement projects across Canada and around the world. He currently works with Peer 2 Peer University supporting libraries to run online courses through study groups. Find... Read More →
avatar for Brandy McNeil

Brandy McNeil

Associate Director - Adult Tech Education, The New York Public Library
Brandy McNeil is the proud recipient of the 2017 Library Journal Mover and Shaker award.  Ms. McNeilis the Associate Director of Tech Education & Training for one of thelargest public library systems in the United States, the New York Public Library.She exemplifies the mission of... Read More →


Tuesday April 2, 2019 2:15pm - 3:15pm
Harris Conference Center Building 2 - Birch Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

2:15pm

Diversifying Your Fundraising: Relationships, Planning, Grants, Grassroots
Nonprofit digital inclusion programs, large or small, need a variety of funding strategies to survive and thrive. Successful program managers share their best practices and ideas for building support from funding institutions as well as the communities they serve. 

Moderators
avatar for Adrianne Furniss

Adrianne Furniss

Executive Director, Benton Foundation
Adrianne is Executive Director, Board Member, and Trustee of the Benton Foundation, a private operating foundation with offices in Evanston, IL. | | Benton believes that communications policy – rooted in the values of access, equity, and diversity – has the power to deliver... Read More →

Speakers
avatar for Sammy Lowdermilk

Sammy Lowdermilk

Program Director, Tech Goes Home Chattanooga
I've been with Tech Goes Home Chattanooga for almost 4 years now, helping the underserved with access to computers, Internet access, but most importantly an education on how to leverage both improve lives. Previously, the found of Tennessee Code Academy and 100 Girls of Code, both... Read More →
avatar for Rene Gonzalez

Rene Gonzalez

Director of Grant Services, Neighborly
Rene Gonzalez is the Director of Grant Services at Neighborly, the financial technology company connecting communities with the capital they need to fund vital public infrastructure. He has 15 years of experience in project development, governmental consulting, grant writing and project... Read More →
avatar for Kami Griffiths

Kami Griffiths

Executive Director, CTN
Kami Griffiths is currently the co-founder and Executive Director of Community Tech Network, a nonprofit that advocates for digital inclusion by providing technology training, mentorship, and networking opportunities to underserved communities in the San Francisco Bay Area. With nearly... Read More →
avatar for Susan Corbett

Susan Corbett

Director, National Digital Equity Center
Ms. Corbett is a preeminent authority on rural broadband deployment and works closely with economic development and rural organizations to advance internet and wireless technologies and their adoption.In the fall of 2017, Ms. Corbett launched the National Digital Equity Center, a... Read More →


Tuesday April 2, 2019 2:15pm - 3:15pm
Harris Conference Center Building 2 - Maple Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

2:15pm

Infrastructure Projects that Include Affordability, Digital Literacy, and Public Access
From municipal fiber to rural broadband, communities, providers and policy makers are focused on infrastructure investments. How do digital inclusion advocates ensure that those investments create affordable access for households? 

Speakers
avatar for Garrett Brinker

Garrett Brinker

Director of Product & Business Development, Neighborly
Garrett Brinker is the Director of Product & Business Development at Neighborly. He works with government officials, advocacy groups, and engaged citizens across the country to build and finance fiber-optic infrastructure that will help future-proof their communities. | | Garrett... Read More →
avatar for Deb Socia

Deb Socia

Executive Director, Next Century Cities
Deb Socia is the Executive Director of Next Century Cities, a nonprofit that strives to support community leaders across the country as they seek to ensure that all have access to fast, affordable, and reliable Internet. More than 180 cities strong, Next Century Cities is committed... Read More →
avatar for Geoff Millener

Geoff Millener

Digital Equity Officer, Enterprise Center Chattanooga
Working with a team to ensure equity and inclusion play a central role in 21st century economic development, leveraging our city's unique technological assets to develop, test and scale next-generation solutions. Program and project manager for gigabit application development, digital... Read More →
avatar for Chris Mitchell

Chris Mitchell

Director, Community Networks, ILSR
Christopher Mitchell is the Director of the Community Broadband Networks Initiative with the Institute for Local Self-Reliance (ILSR) in Minneapolis. Within his capacity at ILSR, he also serves as the policy director for Next Century Cities, a national collaboration of mayors and... Read More →
WA

Will Aycock

Greenlight General Manager, City of Wilson


Tuesday April 2, 2019 2:15pm - 3:15pm
Harris Conference Center Building 2 - Cypress Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

2:15pm

Local Governments Investing in Digital inclusion
Some communities approach digital inclusion as a public investment. Learn how they're doing it. 

Moderators
avatar for Emy Tseng

Emy Tseng

Senior Broadband Program Specialist, National Telecommunications and Information Administration (NTIA)
Emy Tseng is a Senior Broadband Program Specialist with the National Telecommunications Information Administration (NTIA) BroadbandUSA program. Her policy and stakeholder engagement work focuses on expanding broadband access and adoption in underserved communities across the country... Read More →

Speakers
JT

Jennifer Terry

Project Manager, City of New Orleans
avatar for Rebecca Gibbons

Rebecca Gibbons

Digital Equity Program Coordinator, City of Portland


Tuesday April 2, 2019 2:15pm - 3:15pm
Harris Conference Center Building 2 - Dogwood Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

3:45pm

Lightning Round 2
Since our first Net Inclusion, NDIA has featured Lightning Rounds in plenary sessions as a way to shine a spotlight on dozens of great digital inclusion initiatives and to encourage the peer-to-peer networking. Net Inclusion 2019 will feature four 30-minute Lightning Rounds, accommodating a total of 25 to 30 presentations, each with a four-minute presentation.

Tuesday April 2, 2019 3:45pm - 4:15pm
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

6:00pm

Tuesday Reception sponsored by Google Fiber
Join us after the festivities for drinks, snacks, and networking!

Tuesday April 2, 2019 6:00pm - 8:00pm
Google Fiber
 
Wednesday, April 3
 

8:00am

Registration and Breakfast
Wednesday April 3, 2019 8:00am - 9:00am
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

9:45am

Lightning Round 3
Since our first Net Inclusion, NDIA has featured Lightning Rounds in plenary sessions as a way to shine a spotlight on dozens of great digital inclusion initiatives and to encourage the peer-to-peer networking. Net Inclusion 2019 will feature four 30-minute Lightning Rounds, accommodating a total of 25 to 30 presentations, each with a four-minute presentation.

Wednesday April 3, 2019 9:45am - 10:15am
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

10:30am

Advocating for smart cities that benefit everyone
Without intentional effort, smart city initiatives can easily only benefit the most connected community members. This panel will discuss smart city initiatives that address connectivity within the frame of smart cities and efforts to address the barriers disadvantaged community members have to participate in smart city projects.

Moderators
avatar for Catherine Crago

Catherine Crago

Head of Strategic Initiatives & Resource Development, Housing Authority of the City of Austin
Let's talk about public-private partnerships, sustainability, metrics, smart cities and funding! Eager to hear about your most successful digital inclusion programming - from branding, promoting, monitoring and measuring results. | | Catherine began her career in the semiconductor... Read More →

Speakers
VC

Veronica Creech

City of Raleigh
CB

Clayton Banks

CEO, Silicon Harlem
DL

Denise Linn Reidl

Chief Innovation Officer, City of South Bend


Wednesday April 3, 2019 10:30am - 11:30am
Harris Conference Center Building 2 - Birch Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

10:30am

Community Network Solutions for Affordable Home Broadband
Panelists will share opportunities and models for communities to deploy affordable home access, using rising technologies like millimeter wave, TVWS and small cell. 

Moderators
JE

Joshua Edmonds

City of Detroit

Speakers
avatar for Adam King

Adam King

Director of Neighborhoods, Equity & Communication, DigitalC
avatar for Alan Fitzpatrick

Alan Fitzpatrick

CEO, Open Broadband, LLC
Alan Fitzpatrick is the CEO of Open Broadband, an ISP providing broadband internet service to underserved communities. Prior to Open Broadband, Alan had 20 years management experience in the Telecommunications and Software industries, including COO of DC74 Data Centers, COO of VoIP... Read More →
avatar for Bobby Coulter

Bobby Coulter

Senior Manager, Information Technology & Systems, Fresno Housing Authority
After nearly two decades of private sector IT experience, Bobby Coulter joined the Fresno Housing Authority in 2015. | | As a lifelong Fresno native-- raised on the same streets as Fresno Housing residents, Coulter understands first-hand the challenges in pursuing a career in technology... Read More →
avatar for Leah Kraus

Leah Kraus

Chief Information Officer, North Carolina Central University
Leah Kraus has almost 30 years of experience in technology and education. She serves on Advisory Boards and speaks at industry events. In 2014 Leah was named CIO at North Carolina Central University. Where in addition to being CIO, she is active in digital equity, literacy, access... Read More →


Wednesday April 3, 2019 10:30am - 11:30am
Harris Conference Center Building 2 - Maple Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

10:30am

Digital Inclusion Funding Through Workforce Development (Including Certifications)
People seeking employment are a big part of the constituency served by many local digital initiatives. This session will focus on programs that integrate digital skills training with employment programs, including certification training, and look at Workforce Investment funding and other support opportunities in the workforce system. 

Moderators
FP

Farrah Parkes

Director, myPLACE and Digital Initiatives, Office of Adult Education, City of Philadelphia

Speakers
HG

Heather Gate

Director of Digital Inclusion, Connected Nation
avatar for Karisa Tashjian

Karisa Tashjian

Director of Education, Providence Public Library
Karisa Tashjian serves as the Director of Education for the Providence Public Library. In this role, she leads the design and implementation of educational and workforce development programming across all ages that results in measurable engagement, value and impact to the community... Read More →
avatar for Elizabeth Lindsey

Elizabeth Lindsey

Exective Director, Byte Back
Elizabeth Lindsey is the Executive Director of Byte Back, a Washington, DC based nonprofit offering a free technology training pathway for unemployed adults. Byte Back is one of the only organizations in the country that helps adults with no or low tech skills move from beginner to... Read More →


Wednesday April 3, 2019 10:30am - 11:30am
Harris Conference Center Building 2 - Cypress Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

10:30am

Financial Institution Support for Digital Inclusion Programs via the Community Reinvestment Act
The CRA rewards banks for providing equitable access to service and for investing in community needs in low and moderate income neighborhoods. Learn how regulators and banks are moving toward CRA support for digital inclusion. 

Moderators
avatar for Munirih Jester

Munirih Jester

Connecthome Manager, San Antonio Housing Authority
Munirih Jester has been working on Digital Inclusion efforts for the past 4 years. Currently, she is the Digital Inclusion / Connecthome Coordinator for San Antonio Housing Authority and is a lead member of the San Antonio Digital Inclusion Alliance - a citywide coalition that aims... Read More →

Speakers
avatar for Jeremy Hegle

Jeremy Hegle

Senior Community Development Advisor, Federal Reserve Bank of Kansas City
avatar for Jeanne Milliken Bonds

Jeanne Milliken Bonds

Senior Manager, Community Development, Federal Reserve Bank of Richmond
I lead the Regional Community Development for the Federal Reserve Bank of Richmond’s District which includes Maryland, D.C., Virginia, most of West Virginia, North Carolina and South Carolina. I also lead several Federal Reserve System teams, including a team focused on the Community... Read More →
avatar for Jordana Barton

Jordana Barton

Senior Advisor, Federal Reserve Bank of Dallas
@dallasfedcomdevJordana supports the Federal Reserve System’s economic growth objectives by promoting community and economic development and fair and impartial access to credit. Her focus areas include the Community Reinvestment Act (CRA), community development finance, digital... Read More →


10:30am

Partnerships with Internet Service Providers
Internet Service Providers are an essential partner in digital inclusion efforts. In addition to low-cost offers, how are digital inclusion programs partnering with ISPs on internet service sign up events, digital literacy trainings and outreach? 

Moderators
JS

Jeffrey Sural

Director, Broadband Infrastructure Office, North Carolina Department of Information Technology

Speakers
DU

David Urbanowicz

Comcast Internet Essentials
avatar for Rahman Khan

Rahman Khan

Vice President, Community Impact, Charter Communications/Spectrum
Rahman Khan (pronounced Rock-mon Kon) serves as Vice President, Community Impact for Charter Communications/Spectrum, in Stamford, CT, leading its flagship philanthropic and community engagement programs, and setting direction for how employees volunteer. In this role, he manages... Read More →


Wednesday April 3, 2019 10:30am - 11:30am
Harris Conference Center Building 2 - Dogwood Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208, USA

10:30am

Strategies for Teaching Online Safety and Privacy
Digital self-defense has become essential to digital literacy. Panelists share their strategies for teaching it. 

Moderators
AF

Amina Fazlullah

Common Sense

Speakers
SR

Sonya Reynolds

Senior Data & Technology Strategist, New York Civic Engagement Table
Data Director, New York Civic Engagement Table
avatar for Sara Rasmussen

Sara Rasmussen

Digital Inclusion Manager, Free Geek
At Free Geek, I manage community technology education, technology grants for nonprofits, a laptops for youth program, and partnerships. We provide a wide range of digital literacy offerings, from hardware & DIY, to privacy & safety, to programming, to computer basics. We serve 2,000... Read More →
avatar for Amy VanDeVelde

Amy VanDeVelde

National Technology Education Manager, OASIS Institute
DE

Davis Erin Anderson

Program Manager, METRO Library Council


Wednesday April 3, 2019 10:30am - 11:30am
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

12:00pm

Lunch Plenary
Wednesday April 3, 2019 12:00pm - 12:45pm
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

12:45pm

Lightning Round 4
Since our first Net Inclusion, NDIA has featured Lightning Rounds in plenary sessions as a way to shine a spotlight on dozens of great digital inclusion initiatives and to encourage the peer-to-peer networking. Net Inclusion 2019 will feature four 30-minute Lightning Rounds, accommodating a total of 25 to 30 presentations, each with a four-minute presentation.

Wednesday April 3, 2019 12:45pm - 1:15pm
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208

1:30pm

Closing Plenary - Digital Equity Act
Speakers
BM

Ben Merkel

Office of Senator Patty Murray
HC

Hart Clements

Legislative Aide, Office of Senator Patty Murray


Wednesday April 3, 2019 1:30pm - 3:00pm
Harris Conference Center Building 2 - Ash Theater 3216 Cpcc Harris Campus Dr, Charlotte, NC 28208